The Resident Zone

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Apprenticeship placements can often lead to nationally recognised qualifications and career opportunities – as 21-year-old Prince Bizongo Moulemuo knows well.

Starting in August 2010 as an apprentice customer services assistant at Fortunegate, one of our sister companies, Prince soon found his feet working as the first point of contact for anyone visiting the office. “I had never worked in housing before and thought it would be challenging, although after a week I fell in love with it. I felt as though I had found the missing piece of my puzzle.”

Prince built up a rapport with residents in this role, so much so that they would specifically ask to talk to him if they had a problem. “It felt good to know that I was making a real difference and residents were leaving much happier after they spoke to me. It was building these relationships with customers that made it all worthwhile.”

After his apprenticeship ended, Prince was appointed as permanent property services administrator.

“I look forward to taking on more responsibility. I’m a quick learner and eager to help our residents get the best service possible. It was, after all, seeing residents happy that made me fall in love with my job in the first place.”