As of the beginning of July, we relocated the reception and drop-in facility from the KHT office at 354 Portobello Road to the Annex at 370 Portobello Road (the blue portacabin). This move has been planned so that we can provide a new Information Centre for the new development (see below). The majority of your day-to-day contacts continue to be based at 370 Portobello Road.
The local maintenance team and Mears remain at 354 Portobello Road, however, there is no longer a drop-in/reception facility at this office.
As part of Catalyst’s restructure plans we are centralising our telephone contact centre at Ealing and general calls from KHT residents have been dealt with by this team since 4 July. There are no changes to your telephone contact numbers and repair calls will still go direct to Mears. The new offices at the Annex will remain a drop-in centre as before and no appointments are necessary. Opening hours will remain as Monday to Friday, between 9am and 5pm.